Heating, Boilers & Gas FAQ's

Got a question about heating or gas? Scan the FAQs, then request a call back for friendly, no-jargon guidance tailored to your job and timescale today.

How often should a boiler be serviced?

Annual service by a Gas Safe engineer keeps appliances efficient and safe. Follow the manufacturer’s schedule and record all readings and checks to support warranties and future maintenance planning.

Who can legally work on gas appliances?

Only engineers working for a Gas Safe registered business may work on gas systems. Always verify the engineer’s ID categories before any work begins, covering servicing, installation or repair tasks.

Boiler service vs gas safety check: key differences

A gas safety check assesses basic safety of appliances and flues. A boiler service cleans and tests internal parts for performance and reliability. Both must be done by Gas Safe registered engineers.

Do landlords need a yearly gas safety check (CP12)?

Yes. Landlords must arrange an annual gas safety check for each appliance and flue, give tenants the record within 28 days, and keep copies for at least two years to meet legal duties and scheduling.

What should I do if I smell gas?

Open doors and windows, avoid flames and switches, leave property, then call the National Gas Emergency number 0800 111 999 immediately now. The service is free, operates 24hrs, and responds quickly.

Do heating controls and TRVs genuinely save energy?

Yes. Correctly using a programmer, room thermostat and thermostatic radiator valves reduces energy use and bills while maintaining comfort. Savings depend on the property and effective setup and use.

Real outcomes in their words.

Vince Casey
Mark showed up prompt, 9am as requested, at my home complete with shower tray,screen and shower ready for action. Polite and professional ,Mark worked non stop, except when my wife insisted he have a cuppa. Despite some difficulties caused by previous bad workmanship Mark worked on, pointing out the issues and resolving them at no additional cost, and no mess,lol. Avery happy, clean family, thanks Mark. Vincent
Colin Moran
Excellent service from Mark. Highly recommend.